1. Introduction
Snow Joke LLC wants working with us to be easy. This policy describes how estimate requests, scheduling changes, cancellations, and refund concerns are handled for services arranged through snowjokelawncare.com or by phone and email.
2. Estimate Requests
Requesting an estimate is free. Submitting the contact form does not create a payment obligation and does not by itself create a binding service contract.
3. Service Scheduling
Once an estimate is accepted, scheduling is confirmed directly with you. Availability depends on location, weather, equipment, and capacity. Any recurring arrangement will be discussed and confirmed before it begins.
4. Customer Cancellation Requests
Cancellation arrangements for confirmed services are determined by the applicable service agreement. If you need to cancel or change a scheduled service, contact us as early as possible at info@snowjokelawncare.com or +1 (313) 613-8582 so we can work with you on next steps.
5. Weather-Related Rescheduling
Severe weather, heavy snowfall, unsafe conditions, or saturated ground may require us to adjust timing. When that happens we will reschedule where reasonably possible. Weather-related rescheduling is a normal part of seasonal work and is not treated as a cancellation by us.
6. Services Already Performed
If a service has already been completed, you may contact us with concerns about the work. We will review the situation with you and discuss a reasonable resolution based on the circumstances.
7. Disputed Charges
If you believe a charge is incorrect, contact us promptly with the date of service, the property address, and a description of the issue. We will review our records and respond to you.
8. Refund Review Process
Refund eligibility depends on the actual circumstances, the applicable service agreement, and applicable law. Each request is reviewed individually. We do not publish a universal refund guarantee or a fixed processing timeline on this page.
9. How to Contact Us
Email info@snowjokelawncare.com or call +1 (313) 613-8582. Please include your name, property address, and the service involved so we can help quickly.
10. Policy Updates
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.